Terms and Conditions – Keramin Minerals

Welcome to Keramin Minerals! By using our website or services, you agree to the following terms and conditions. These terms are written clearly for your convenience and understanding.

Your Order

When you place an order with Keramin Minerals, it is considered an offer to purchase our raw materials. Your order will only be confirmed once we verify availability and send you an official order confirmation.

Pricing

We do our best to ensure that all product prices and descriptions are accurate. If there is an error in the pricing or details, we will inform you. You may choose to proceed with the corrected information or cancel the order.

Payment

All payments must be completed before shipment. In the case of order cancellation after payment, we will issue a full refund promptly.

Product Availability

Availability depends on production schedules and logistics. If a product is unavailable after order placement, we will offer an alternative or refund accordingly.

Shipping & Delivery

Shipping will be arranged based on mutually agreed Incoterms (e.g., FOB, CIF, EXW). Estimated delivery times may vary. Please inspect the goods on delivery. Any damages or discrepancies must be reported to our support team within 48 hours.

Returns & Replacements

Returns are only accepted in specific cases like incorrect dispatch or product quality issues. Claims must be made within 7 days from delivery. Returned items must be in original condition and packaging. Approval is required for all returns.

Quality Assurance

We guarantee product quality as per the agreed specifications. Any disputes regarding quality must be raised within [enter resolution period here] of delivery.

Payment Currency

All transactions are processed in [enter your default currency here – e.g., AED, USD, INR]. If you pay in a different currency, your bank may apply conversion charges.

Documentation

We provide necessary documentation including Invoice, Packing List, Certificate of Origin, and MSDS (if required). Any additional documents needed for import must be discussed at order confirmation.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of our website or services after updates means you accept the new terms.